RETURNS & DELIVERY

 

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern SGB-Parts relationship with you in relation to this website.

The term "SGB-Parts" or "us" or "we" refers to the owner of the website whose registered office is :

SGB-Parts
315 Kingston Road
London
KT33RY

SGB-Parts copyright notice

This website and its content is copyright of SGB-Parts. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • You may print or download to a local hard disk extracts for your personal and non-commercial use only

  • You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Prices:

All prices are in Sterling (British Pounds). If you use the currency converter option, this will display the amount in Euros, based on the exchange rate on that day. The actual exchange rate used is determined by your credit card company. Please note that your credit card statement and order confirmation will display your order in Pounds Sterling.

Secure Payment:

Your credit card details are processed using secure encryption methods by WixPayments. We do not have access to your credit card details. Payment is due with the order. You will receive automated email confirmation of your order, and you should retain the unique identification number for use in all correspondence with us concerning your order.

The title of the goods remains with SGB-Parts until full payment has been cleared. Responsibility for their safety and accidental damage shall pass to the customer on safe delivery.

All transactions are subject to our terms and conditions. These conditions shall form the basis of a contract between SGB-Parts and the customer. English law shall be the proper law of the contract.

Dispatch:

We aim to despatch most goods within two working days of the order being placed or in the case of cheques when payment has been cleared into the bank account.

Delivery:

Within the UK and to some European destinations, our courier offers a 24/48-hour delivery service on working days. If you are outside this area delivery times will vary between 3 and 7 days

Courier-delivered and insured items must be signed for on delivery. Please ensure that someone is there to receive your order. We will do our best to ensure that delivery is made on a particular date if requested by the customer, but as we use independent couriers we cannot be held responsible for deliveries not made within a specified time period.

DAMAGED GOODS & RETURN OF ITEMS

We hope that you will be happy with your purchase. In the unfortunate event of any item arriving damaged or not fulfilling your expectations, please read the following information. Our policy is always to do what we reasonable can to ensure you are not disappointed with our products and service.

Products not fit for purpose:

Please notify us as soon as possible and within 14 days of receipt if the product is not fit for purpose or not as described on the website. We will organise a free of charge replacement on return of the original or a refund of the cost including original postage and packing.

Damage in Transit:

If the packaging is damaged, make a note of the external damage on the Carrier's delivery paperwork at the time of delivery. Should the Carrier not allow you to do this, the damaged item should be rejected and the Carrier requested to return the package to SGB-Parts. Examine the contents of your delivery and confirm your claim for damage to SGB-Parts immediately by phone. Written details of the claim should also be sent as soon as possible after delivery, email is fine. Any packaging must be retained for inspection. Compliance with this requirement shall be a condition of any claim.

In the event that a successful claim for damages has been made, a full refund of the item cost will be given, or a replacement sent out if available, whichever you prefer.

Unsuitable Items:

Should an item be supplied that is unsuitable, the customer must inform SGB-Parts immediately. Provided the item is returned in perfect condition within 14 days, a full refund of the item cost will be given (including the initial post and packing). The cost of the return postage is the responsibility of the customer.

Cancellation:

As a consumer you may cancel your order within seven working days, beginning after the day of receipt, by notifying SGB-Parts in writing. The item must be returned undamaged and there must be no damage to the returned item.